Contact us. Need help logging in to your BT Email? How to fix log-in problems Many customers find that resetting their password fixes their log-in problems. I keep being told my username or password is wrong. For security reasons, if you keep putting in the wrong email address or password, we'll lock your account for a short while.
Make sure your 'Caps Lock' key isn't on, and check for spelling mistakes or extra spaces. Leave it a bit and then try to log in again later. If you can see your webmail OK, then it's likely to be a problem with the way your email program is set up. My email address has been suspended. My email account has been compromised. My BT ID hasn't been activated or my email isn't linked.
Was this answer helpful? Report abuse. Details required :. Cancel Submit. Jomel Ber Microsoft Agent. Hi RoyRamm, We appreciate you bringing up this concern to our attention.
To notify us and have us get back to you, simply reply to this post. How satisfied are you with this reply? Thanks for your feedback, it helps us improve the site. Hi, I am operating a MAC, the repair programme wont open. Not all providers will allow you to keep your email address once you switch. However, a number of other providers allow you to retain access to your email address for a monthly fee. Find out what each of the main broadband providers do with your email address if you switch from them.
You can still access your BT email address for 60 days after you switch to a new broadband provider. Meaning that previous customers who still needed to access their email inbox and contacts saw their monthly costs triple unless they chose to switch back to BT. If you have an email address with Sky you can continue to use it after you switch to a new provider without having to pay a fee. However, Sky will eventually close down inactive accounts, so if you want to keep using it, you need to use it regularly.
Virgin Media will give you 90 days to access your email account after you switch providers. After that day period, the account will be closed and all your messages and contacts will be deleted. Also, TalkTalk email accounts that are left inactive for six months will be deleted automatically. When switching, you will need to notify Plusnet that you wish to continue using the email address, or it will be deleted along with the rest of your account information.
It would be more cost-effective to spend a few minutes switching to a free email address instead. Here's how to set it up:. Note: Make sure you migrate to a new, free email account BEFORE you switch provider, as setting up a new email account and forwarding all your messages and contacts will require access to your old email account.
Finally, in order to keep your information secure, delete all your old emails, especially ones that might have personal information in them.
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