The return trip I did not even try to do the verified to travel and I feel that was probably a good save of my time. The boarding was a bit confusing getting on the bus but the flight left early and was very nice. I left my phone on the plane in Abu Dhabi and it was completely my fault.
I realized it on the bus on the way to the terminal. As soon as I arrived at the terminal I went to the transfer desk and asked them to see if they could have someone get it from the plane.
The agent was very nice and called 3 different people to try to help and he was told that no one could help and the only thing to do was fill out an online form to report it.
This was 10 minutes after I walked off the plane. I was on the first bus. The cleaners were probably not even on the plane yet. I have worked for 4 different airlines and I design airports. I am well aware of exactly how much effort it takes to retrieve something off of an aircraft.
Every airline is expected to get me from point A to point B safely. Most airlines will try to do it with some comfort. If you are going to try to be one of the best it is your customer service that has to stand out and this is point where Etihad failed.
This cannot be the first time someone has left something on a plane. Since it had only been minutes there should have been a way to quickly retrieve it. Since I was only transiting and I had a 9 hour layover there was no reason to not be able to get it to me. There was no customs to go through since I was transiting only normal security. There should be an agent that could walk on the plane and retrieve an item quickly and but it in their normal system for lost and found. If it had been 2 hours since I had landed before reporting it the plane would have been cleaned and reset for the next destination and the item was either found or not and then the form is the best answer.
The AUH hotel in the in transit is very nice and worth the cost. The final leg went well getting back home. At the beginning of , I purchased 2 business class return tickets that were then cancelled due to the Pandemic. After calling and trying to tirelessly get through to them, their best offer was to transfer credits into my "travel credit bank" to be used in the future.
After using the travel credits, they told me that I was only able to get one single ticket I originally paid for two. I was disheartened by this but understood the circumstances and agreed to it. When my flight was rebooked, the airline continuously cancelled the flight without letting me know that the flight was cancelled.
I then had to make a very expensive international call to get in touch with them, where they told me that the flight has been cancelled yet again and they will get in touch with me when I was able to fly again. This never happened, I was never told that the flights had resumes not even by email which is when I had to once again make an expensive phone call to find out.
Now attempting to rebook my flight bear in mind I no longer needed to travel to my destination as I was attending an event that had already passed as the flights were cancelled. I made another international call where the operator was completely lost and unhelpful. She told me that I was able to stop over at Abu Dhabi and then 20 minutes later changed her mind, she was completely unaware of the system and the way the airline works and kept me on hold for a long time again bear in mind this was an expensive international call.
They asked me for additional fees any way I wanted to book my flight. I did not even need to go anywhere I just wanted to use up these credits as it was quite a bit of money. I was then fed up with this unreasonable system and asked for a full cash refund, the operator then told me that this was not possible because I was using my airline credits, the only reason I was using these credits in the first place was that they did not allow me to apply for a refund initially.
She then explained that the policy has changed again they did not make us aware of this at all. I had to tirelessly fight her to open a case with her superiors as I have been patient enough with them however with the flight cancellations they are now holding my money against me.
When we contacted Etihad they encouraged us to postpone the trip rather than cancel, using what they call 'travel bank'. At the time we were told that the travel bank was valid for a period of 2 years depending on the circumstances surrounding COVID. With the Australian government putting a travel ban on Australians since March with no information around when the borders will reopen, we have been unable to make any plans to try and arrange our travel.
A few weeks back we decided to call Etihad to get information on our options, as the 2 years in which the travel bank has been valid we have not been able to make use of the credit. Etihad has communicated that regardless of the Australian travel ban that the period the travel bank is valid is still for 2 years.
What I don't understand is how can I have a credit that is ticking over when I did not have the opportunity to make use of it? What is also disappointing is that we have since been informed that if an airline cancels a flight that all passengers will be reimbursed in full. So if we had not done the right thing and contacted Etihad for their advice we more thank likely would not be in this position and out of pocket for 2 years. The UAE government lifted restrictions on travel on August 5th from Pakistan but they still cancelled my ticket for August 8th.
The customer service was providing wrong information and did not want to help me. They were offering an alternate ticket a month later which was not acceptable for us because of schools and job. Guests are treated to live music, personal chefs, and virtual golf match challenges with travelers in other lounges worldwide. The luxurious geometric design with its soaring ceilings is a striking example of Arab modernism. Etihad established equity partnerships with other airlines to offer more than destinations and greater convenience for travelers.
By creating its own global network, Etihad has positioned Abu Dhabi as a gateway to the world, with itself as the gatekeeper. And it seems that I was not the only one. As I shared the reveal via our Twitter and Facebook channels, all I heard were positive things about the design—which has never happened before.
Without compare Air travel has lost its allure. A sea of sand To create a visual icon for Etihad that reflects its provenance, Landor looked to the desert, whose serene dunes and grains of sand served as inspiration for our design. Reimagining air travel Etihad is far more than an airline.
Wings Magazine reported that this featured both Airbus and Boeing jets, and comprised firm orders, 55 options, and 50 purchase rights. Despite its growth, including a full-year net profit in , Etihad never joined an alliance, instead partnering with and acquiring stakes in individual carriers. This forced significant operational restructuring in order for the carrier to generate income at a time when passenger demand was minimal.
For example, Etihad repurposed some of its Boeing Dreamliners as temporary cargo planes. What are your best memories of flying with Etihad? Let us know your thoughts and experiences in the comments.
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